Last Updated: 14.04.2026
Brand: Oasis
Website Owner: Arnaab Bhattacharjee

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1. Nature of Products

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• All products offered under Oasis (crystals, oils, salts) are:

  • Natural, energetically handled, and in many cases consecrated

  • Individually selected and quality-checked

• Crystals are provided with authenticity certification

• Due to their nature, strict handling and hygiene standards are maintained.

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2. No Returns or Refunds (General Policy)

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• All sales are final.​

• We do not accept returns, refunds, or exchanges for:

  • Change of mind

  • Personal preference

  • Perceived energetic or spiritual results

  • Minor natural variations in crystals

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3. Eligible Replacement Cases​

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• Replacement will be considered only if:

  • The product is physically damaged during transit, or

  • You receive an incorrect item

• ​In such cases, only a replacement will be provided. Refunds will not be issued.

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4. Mandatory Proof for Claims

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• To request a replacement, you must contact us within 24 hours of delivery and provide:

  • A complete unboxing video (mandatory, continuous, without cuts, starting before opening the package)

  • Clear images of the product and packaging

• Claims without proper and verifiable proof may not be accepted.

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5. Shipping Policy

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• Orders are processed within [2–5 business days].

• Delivery timelines depend on courier partners and location.

• Delivery will be considered complete once marked as delivered by the courier partner.​

• Address changes may not be possible once the order is processed or shipped.

• We are not responsible for delays due to:

  • Courier service issues

  • Natural events or disruptions

  • Incorrect address or contact details provided

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6. Order Accuracy

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• Customers are responsible for providing accurate:

  • Shipping address

  • Contact details

• We are not liable for delivery failures due to incorrect information.

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7. Order Cancellation

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• Orders cannot be cancelled once processed or shipped

• Cancellation requests before processing may be considered at our discretion

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8. Refused or Undelivered Orders

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• If an order is:

  • Refused by the customer, or

  • Undelivered due to incorrect details;
    No refund will be issued.

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9. Energetic & Usage Disclaimer

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• All products are intended for:

  • Personal use

  • Spiritual and lifestyle support

• Results may vary from person to person

• No guarantees are made regarding outcomes

• Products do not replace medical or professional advice​​

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10. Limitation of Product Liability

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• We shall not be liable for any direct or indirect effects arising from the use or misuse of products.

 

 

Contact

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For support or claims:
Arnaab Bhattacharjee
arnaabbhattacharjee@gmail.com | +91 96510 11151

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